Admin & Sales Manager at ADDAS Mall

Lagos

ADDAS Mall

Company Info

Mid sized business

ADDAS Mall is a supermarket and fashion Mall located within Ikeja. The Mall has been in business for over six years and has about 150 staff.

1 to 50 Employees

ADDAS Mall is a supermarket and fashion Mall located within Ikeja. The Mall has been in business for over six years and has about 150 staff.

Job Title: Admin & Sales Manager

Location: Ikeja, Lagos

Employment Type: Full-time

Reports to: General Manager

Job Summary

  • The Admin and Sales Manager is responsible for overseeing daily sales operations and managing department supervisors to ensure smooth and efficient operations at the retail mall.
  • This role involves driving sales, improving customer satisfaction, and ensuring compliance with company policies and procedures.

Key Responsibilities

  • Manage daily sales activities, monitor performance, and implement strategies to drive revenue growth.
  • Oversee the daily sales operations across the retail mall, ensuring smooth customer transactions and efficient product displays.
  • Monitor and analyze sales performance, setting targets and driving the sales team to achieve company goals.
  • Develop and implement strategies to increase sales, foot traffic, and revenue generation.
  • Coordinate with the marketing team to ensure promotions and campaigns are effectively executed.
  • Ensure all departments are adequately stocked and manage stock rotations to minimize wastage and maximize sales.
  • Track and report on sales performance to management, recommending adjustments to improve performance where necessary.
  • Set clear performance expectations for supervisors and sales staff, conducting regular performance reviews and providing feedback.
  • Develop schedules and ensure adequate staffing during peak hours to ensure optimal customer service and sales.
  • Promote a culture of teamwork, accountability, and professionalism within front end staff.
  • Supervise and train department supervisors, set performance targets, and ensure adequate staffing.
  • Ensure high levels of customer satisfaction by addressing complaints and training staff on excellent service practices.
  • Ensure high levels of customer satisfaction by training staff on excellent customer service practices.
  • Resolve any customer complaints or issues in a professional and timely manner.
  • Provide leadership in crisis situations, ensuring that issues such as customer complaints, system failures, or staff shortages are resolved quickly and effectively.
  • Support in the opening and closing of the Mall.

Qualifications

  • Bachelor’s Degree in Business Administration, Accounting, Economics, Retail Management, or related field.
  • A minimum of 5 years of experience in administration, with at least 2 years in a managerial role.
  • Experience in retail, shopping mall management, supermarkets, or fashion retail is preferred.
  • Preferred skills are communication, problem-solving, and proficiency in retail management software.

Application Closing Date
30th May, 2025.

How to Apply: Interested and qualified candidates should send their resume to: [email protected] using the Job Title as the subject of the mail.