Administrative Coordinator at Key Learning Solutions

Key Learning Solutions is a leading independent educational consulting company that has been in operation since 2006.KLSisdriven by its passion for improving the quality of education in Nigeria.

Job Title: Administrative Coordinator

Location: Lekki, Lagos

Employment Type:

Job Overview

• The Administrative Coordinator plays a critical role in ensuring smooth daily operations within the organization, overseeing all administrative functions, supporting academic and mentoring programs, and providing prompt, professional responses to social media inquiries.
• This role also involves closing sales on social media platforms and efficiently handling customer escalations, contributing directly to client satisfaction and revenue growth.

Key Responsibilities
Administrative Functions:

• Oversee day-to-day administrative operations of the office and training centers.
• Manage student and client records, class schedules, and examination preparations.
• Support logistics for training sessions, workshops, seminars, and examinations.
• Maintain a filing system and ensure all documentation is accurate and up to date.
• Coordinate with internal teams (teachers, facilitators, marketing, finance) to support program delivery.
• Assist in inventory management of learning materials and office supplies.

Social Media & Sales Support:

• Monitor, respond to, and engage with inquiries on all social media platforms (WhatsApp, Instagram, Facebook, LinkedIn, etc.).
• Provide accurate information on programs, courses, and exams to prospective clients.
• Convert leads to enrollments through persuasive, value-driven communication.
• Prepare and share weekly reports on leads, conversions, and inquiries.

Customer Support & Escalation Management:

• Act as the first point of contact for escalated complaints or issues, ensuring prompt resolution.
• Maintain a high level of professionalism and empathy when handling customer concerns.
• Follow up with clients to ensure satisfaction after resolution.
• Document all customer interactions and resolutions for continuous improvement.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Management, Education, or a related field.
• Minimum of 3 years’ experience in administration, sales support, or client service roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in social media management and online sales communication.
• Customer-centric mindset with problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Key Competencies:

• Strong interpersonal and relationship-building skills.
• High attention to detail and accuracy.
• Sales and negotiation skills.
• Proactive, self-motivated, and resourceful.
• Professional demeanor and integrity.

Salary

• N250,000 Monthly.

Application Closing Date
10th July, 2025.

How to Apply: Interested and qualified candidates should send their application to: [email protected] using the Job Title as the subject of the mail.