Administrative Officer at Beauty Brand – Tiva Creative

Tiva Creative – Our client, a leading beauty brand, is recruiting a dedicated and detail-oriented candidate to fill the position below:

Job Title: Administrative Officer

Location: Lagos

Overview

• Our client is seeking a dedicated and detail-oriented Admin Officer to manage customer engagement and ensure smooth operations at one of its outlet branches in Lagos.
• The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle administrative tasks efficiently.

Job Description

• Write professional emails and SMS to communicate offers, updates, and resolutions to customers.
• Engage customers via WhatsApp channels, groups, emails, phone calls, and SMS to foster relationships and drive customer satisfaction.
• Manage key customer global accounts, ensuring orders are complete and shipped in a timely manner.
• Call customers daily to confirm orders, provide updates, or resolve issues.
• Notify customers of offers and promotions through email, SMS, and calls.
• Track and coordinate shipping schedules to meet delivery timelines.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales and operations teams to address customer needs and enhance service delivery.

Requirements

• Candidates should possess Bachelor’s Degrees
• Minimum of 2 years in an administrative or customer service role.
• Proven ability to manage customer communications across various channels.
• Experience handling and resolving customer inquiries efficiently.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and communication platforms like WhatsApp.
• Strong organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• A customer-focused mindset with problem-solving abilities.
• Must reside in Lagos and be available to work on-site.

Application Closing Date
24th January, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online