Arcade Manager at Vineconcepts

Vineconcepts is recruiting suitably qualified candidates to fill the position below:

Job Title: Arcade Manager

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

• The Arcade Supervisor oversees the day-to-day operations of the game arcade, ensuring a safe, fun, and engaging environment for all guests.
• This role involves supervising staff, maintaining arcade equipment, handling customer issues, and ensuring smooth and efficient operations during assigned shifts.

Responsibilities
Operations Management:

• Oversee daily floor operations and ensure all arcade games, machines, and attractions are functional.
• Monitor facility cleanliness, organization, and safety standards.
• Assist with opening and closing duties, ensuring proper handover and security protocols are followed.

Staff Supervision:

• Lead and supervise a team of arcade attendants, cashiers, and technicians.
• Schedule shifts and manage timekeeping to ensure adequate staffing.
• Train and coach staff on customer service, safety procedures, and arcade policies.

Customer Service:

• Greet and assist guests, ensuring a positive and enjoyable arcade experience.
• Handle complaints, conflicts, or escalated guest concerns promptly and professionally.
• Provide support and guidance to guests on game usage and attractions.

Equipment & Facility Maintenance:

• Conduct regular inspections of arcade equipment and report malfunctions.
• Coordinate with technicians or vendors for maintenance and repairs.
• Ensure the safety and cleanliness of the entire facility at all times.

Cash & Inventory Control:

• Supervise cash handling, token/card dispensing, and ticket redemption processes.
• Reconcile daily sales and report discrepancies to management.
• Manage inventory for prizes, tickets, game cards, and other arcade supplies.

Event Management:

• Setting up for both internal and external events and ensuring a smooth flow of events that ensures and achieves maximum client satisfaction

Reporting & Communication:

• Maintain logs of incidents, maintenance needs, and customer feedback.
• Provide daily shift reports to the Arcade Manager.
• Recommend improvements to enhance operations or guest experience.

Requirements

• High School Diploma or equivalent; additional education or certifications in hospitality or management are a plus.
• Minimum of 2 years of experience in a customer-facing or supervisory role, preferably in entertainment, hospitality, or retail.
• Strong leadership and interpersonal skills.
• Basic technical knowledge of arcade or gaming equipment is an advantage.
• Excellent communication and conflict-resolution abilities.
• Ability to work flexible shifts, including weekends, evenings, and holidays.
• Leadership & Team Management
• Customer Service Orientation
• Problem Solving & Decision Making
• Attention to Detail
• Accountability & Initiative
• Technical Aptitude (for game troubleshooting)

Other Notes:

• Work days: Sunday to Saturday(6 days a week including Saturday& Sunday)Time: 9:30am closing 7pm
• 1 day off every week between Monday – Thursday
• Saturdays and Sundays are critical work days
• Shared accommodation is available if required.

Salary

• N100,000 – N170,000 Monthly.

Application Closing Date
17th July, 2025.

How to Apply: Interested and qualified candidates should send their resume to: [email protected] using ‘Arcade Manager’ as the subject of the mail.