Company Info
Vineconcepts is recruiting suitably qualified candidates to fill the position below:
Vineconcepts is recruiting suitably qualified candidates to fill the position below:
Job Title: Arcade Manager
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- The Arcade Supervisor oversees the day-to-day operations of the game arcade, ensuring a safe, fun, and engaging environment for all guests.
- This role involves supervising staff, maintaining arcade equipment, handling customer issues, and ensuring smooth and efficient operations during assigned shifts.
Responsibilities
Operations Management:
- Oversee daily floor operations and ensure all arcade games, machines, and attractions are functional.
- Monitor facility cleanliness, organization, and safety standards.
- Assist with opening and closing duties, ensuring proper handover and security protocols are followed.
Staff Supervision:
- Lead and supervise a team of arcade attendants, cashiers, and technicians.
- Schedule shifts and manage timekeeping to ensure adequate staffing.
- Train and coach staff on customer service, safety procedures, and arcade policies.
Customer Service:
- Greet and assist guests, ensuring a positive and enjoyable arcade experience.
- Handle complaints, conflicts, or escalated guest concerns promptly and professionally.
- Provide support and guidance to guests on game usage and attractions.
Equipment & Facility Maintenance:
- Conduct regular inspections of arcade equipment and report malfunctions.
- Coordinate with technicians or vendors for maintenance and repairs.
- Ensure the safety and cleanliness of the entire facility at all times.
Cash & Inventory Control:
- Supervise cash handling, token/card dispensing, and ticket redemption processes.
- Reconcile daily sales and report discrepancies to management.
- Manage inventory for prizes, tickets, game cards, and other arcade supplies.
Event Management:
- Setting up for both internal and external events and ensuring a smooth flow of events that ensures and achieves maximum client satisfaction
Reporting & Communication:
- Maintain logs of incidents, maintenance needs, and customer feedback.
- Provide daily shift reports to the Arcade Manager.
- Recommend improvements to enhance operations or guest experience.
Requirements
- High School Diploma or equivalent; additional education or certifications in hospitality or management are a plus.
- Minimum of 2 years of experience in a customer-facing or supervisory role, preferably in entertainment, hospitality, or retail.
- Strong leadership and interpersonal skills.
- Basic technical knowledge of arcade or gaming equipment is an advantage.
- Excellent communication and conflict-resolution abilities.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Leadership & Team Management
- Customer Service Orientation
- Problem Solving & Decision Making
- Attention to Detail
- Accountability & Initiative
- Technical Aptitude (for game troubleshooting)
Other Notes:
- Work days: Sunday to Saturday(6 days a week including Saturday& Sunday)Time: 9:30am closing 7pm
- 1 day off every week between Monday – Thursday
- Saturdays and Sundays are critical work days
- Shared accommodation is available if required.
Salary
- N100,000 – N170,000 Monthly.
Application Closing Date
17th July, 2025.
How to Apply: Interested and qualified candidates should send their resume to: [email protected] using ‘Arcade Manager’ as the subject of the mail.