Assistant Manager – Client Service Delivery at Willis Towers Watson Plc

At Willis Towers Watson Plc branded as WTW, we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Job Title: Assistant Manager – Client Service Delivery

Job Identification: 202505034

Location: Lagos, Nigeria

Job Schedule: Full time

Job Category: Client Service and Delivery

Role

• The Assistant Manager, Client Service Delivery provides critical support to the Unit Manager in delivering high-caliber insurance services.
• This position encompasses underwriting, client account management, claims administration, and business development activities.
• The Assistant Manager is responsible for ensuring efficient documentation, effective communication, and seamless coordination with clients, insurers, and internal stakeholders.

Responsibilities

• Underwriting & Client Interaction: Record and distribute meeting minutes, prepare slips and endorsements, negotiate terms with insurers, analyze quotations, and oversee the dispatch of policy documents and declarations.
• Client Debiting & Payments: Generate debit notes and cover letters, ensure precise billing procedures, and accurately monitor client payments with appropriate documentation.
• Renewals Management: Track impending renewals, issue timely notifications and reminders, participate in renewal meetings, and coordinate placement processes with underwriters.
• Post-Renewal & Claims: Maintain comprehensive post-renewal registers, administer the claims process from initial notification through settlement, and ensure all documentation and correspondence with clients and insurers are complete and accurate.
• Account Reconciliation: Prepare and verify statements of account for clients and insurers, reconcile debit and credit notes, and coordinate the issuance of credit notes as required.
• Reporting & Documentation: Regularly update monthly production schedules, draft general correspondence, and maintain meticulous records in accordance with established internal procedures.
• Business Development: Identify and pursue prospective clients, assist the Unit Manager with client acquisition initiatives, and maintain accurate CRM records.
• Other Duties: Undertake additional tasks and responsibilities as assigned by the Head of Operations.

Requirements

• Minimum of 6 years’ experience in a similar capacity.
• Demonstrable experience within a broking firm or insurance company is essential.
• Exceptional organizational and documentation skills.
• Excellent communication and interpersonal capabilities.
• Proficiency in underwriting and claims management processes.
• Ability to oversee client accounts and manage related financial documentation.
• Experience in business development and client relationship management.
• Familiarity with CRM systems and office productivity tools.
• Strong attention to detail and effective follow-up skills.
• Collaborative mindset with the ability to work under supervision.

Application Closing Date
31st August, 2025; 12:13

How to Apply: Interested and qualified candidates should Click here to apply online