Bank Teller/Customer Service Officer at Fadac Resources and Services Limited

Fadac Resources and Services Limited – Our client is a private sector-led Tier 1 Microfinance Bank that offers a diverse variety of financial services to low-income individuals, micro, small, and medium-sized businesses, and self-employed individuals with entrepreneurial abilities.

Title: Bank Teller/Customer Service Officer

Location: Lagos

Employment Type: Full-time

Job Overview

• We are seeking a dynamic and customer-focused Teller/Customer Service Representative to join our team. The ideal candidate will have experience in Bank One and microfinance banking operations, delivering excellent customer service while handling teller responsibilities effectively.

Responsibilities

• Serve as the primary point of contact for customers, providing exceptional service and addressing inquiries regarding banking products, account information, and transactions.
• Conduct routine teller transactions, including deposits, withdrawals, transfers, and check cashing, adhering to banking procedures and protocols.
• Maintain an accurate cash drawer and reconcile transactions at the end of each shift, ensuring compliance with cash handling policies.
• Assist customers in opening and closing accounts, explaining product features, and guiding them through account-related processes.
• Collaborate with internal departments to resolve customer issues or discrepancies, escalating complex matters as necessary.
• Stay updated on Bank One standards and microfinance banking operations to ensure accurate information dissemination and adherence to regulatory requirements.
• Promote banking products and services to customers, identifying opportunities to meet their financial needs and recommending appropriate solutions.

Requirements

• Minimum of OND degree in Banking, Finance, or a related field is a plus.
• Proven experience in a customer service or teller role within the banking industry, preferably in microfinance banking, with familiarity in Bank One operations.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Attention to detail and accuracy in handling cash transactions and banking procedures.
• Knowledge of basic banking software and computer proficiency.

Deadline: 10th December, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.