Company Info
247 Food Limited is the largest Food and Grocery online market place that offers both Wholesale and Retail Services across a wide range of Food and Groceries products with delivery mandate of range between same day and maximum of 48 hours.
Title: Business Development & Customer Service Officer
Location: Lagos
Employment Type: Full-time
Job Description
- We are looking for a dynamic Individual who is willing and ready to help deliver a happy customer experience and support our sales team in understanding how to prioritize customer preferences in the company’s marketing strategy.
- He or she would be responsible for customer management and generate sales through customer engagement
- Also, we require a calm personality, with the ability to stay calm under immense pressure.
Responsibilities
- Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
- Help to develop new markets along locations, and customer demography.
- Interface with existing customer database to see how to improve customer experience and sales
- Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
- Train new staff on customer service techniques and skills
- Receive and responding to customer service inquiries
- Promote company’s product and services
- Identify needs/wants of customers
- Make available product brochures and regular communications to customers
- Update details for personal and business clients, such as name and address details
- Provide pricing and delivery information to customers
- Educate customers on deals and promotions the company is offering
- Attend to enquiries and resolve complaints through phone, email, or social media
- Reach out to customers via phone call
- Assist with placement of orders, refunds, or necessary exchanges
- Provide advice on company information
- Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
- Utilize computer technology to handle high call volumes
- Regularly compile reports and submit to the management on overall customer enquiries & general sales.
- Implement changes in renewals or company policies on customer service, marketing and sales.
Requirements
- Minimum of HND / B.Sc
- 5+ years of sales or customer service experience.
- Excellent customer service and sales skills.
- Strong verbal and written communicator.
- Excellent phone and presentation skills.
- Proficiency in Microsoft Office, CRM, and sales software programs.
- Good negotiation, sales closing and problem-solving skills.
Salary
N100,000 – N150,000 / month.
Deadline: 24th March, 2023.
How to Apply: Interested and qualified candidates should send their CV and Application to: [email protected] using the Job Title as the subject of the mail.