Company Info
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: Business Manager
Job Identification: 344
Location: Nigeria
Job Schedule: Full-time
Job Description
- To plan, monitor, and ensure achievement of customer and revenue market share objectives set for state operations by supervising/influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:
- Identify and formulate state sales strategies to help Drive gross additions.
- Supervise health of acquisitions, and compliance on activations.
- Oversee activating connections as per the stipulated turnaround times.
Increase Revenue from the State:
- Meet the Revenue targets for Prepaid and Postpaid in the State.
- Focus on revenue growth through Data and Smartphone growth.
- Focus on revenue growth by driving high-value customers through MNP & Postpaid & Smartphone customers.
Expand distribution Width and Depth:
- Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents.
- Ensure expansions align to the dimensioned number of Active Easy Charge Outlets.
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.
Network Coverage & Quality:
- Network Optimization.
- New Sites ROI and deployment.
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within the state.
Deliver Showroom Experience:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
- Ensure showroom employees are up skilled in industry training and certifications for the role.
- Ensure provision of standard Infrastructure at state showrooms.
Achieve Employee Engagement scores in line with the Engagement target for the State Business area:
- Continuously motivating the front line employees through leadership by example.
- Implement all action plans that will address hygiene issues etc. from the engagement survey.
Qualifications
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable.
- Bachelor’s degree in Management or related Social Sciences.
- Masters in Business Administration would be the preferred additional qualification.
- Result Orientation
- Great problem-solving skills.
- Good communications skills.
- Good interpersonal skills.
- Customer-centric
- Sound understanding of Sales systems and Processes
- Creative self-starter.
Application Closing Date
11th February, 2025; 12:59 AM.
How to Apply
Interested and qualified candidates should:
CLICK HERE TO APPLY