Call Center Agent at HR-Light Consult

HR-Light Consult is a subsidiary of Tecclight Systems Limited. We are a Human Resource firm based in Lekki, Lagos, Nigeria established to meet Human Resources and Consulting needs both in Nigeria and Africa at large.

Job Title: Call Center Agent

Location: Ajah, Lagos

Employment Type: Full-time

Job Summary

• We are looking for enthusiastic and dedicated Call Center Agents to join our team in the fast-paced world of e-commerce. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional support and assistance to enhance their shopping experience.

Requirements

• Interested candidates should possess a B.Sc Degree with 1 – 2 years of experience.
• Respond to customer inquiries via phone, email, and chat regarding orders, product information, and account issues.
• Provide prompt and accurate information to customers about products, services, and promotions.
• Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction.
• Assist customers with order placement, tracking, and returns, guiding them through the e-commerce process.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members and other departments to improve processes and enhance the customer experience.

Application Closing Date
30th June, 2025.

How to Apply: Interested and qualified candidates should send their CV and cover letter to: [email protected] using the Job Title as the subject of the email.

Note

• Proximity to the location is important.
• For inquiries, WhatsApp 08159978708.