Company Info
Mid sized business
Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country.
1 to 50 Employees
Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.
Job Title: Call Center Associate
Location: Warri, Delta
Employment Type: Full-time
Job Summary
- The Call Center Officer is responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.
Key Responsibilities
The key responsibilities of this role are:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Route calls to appropriate resources.
- Seize opportunities to upsell products and services when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements
- HND / B.Sc in Mass Communication, English Language, Linguistics and other related Social Sciences
- 1 – 3 years of experience in a call centre environment
- Previous experience in a customer support role
- Superior active listening, verbal, and written communication skills
- Proficient in relevant computer applications
- Familiarity with CRM systems and practices
- Knowledge of customer service practices and principles
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Track record of over-achieving quota
- Excellent data entry and typing skills
- Ability to handle stressful situation appropriately.
Application Closing Date
14th January, 2025.
How to Apply: Interested and qualified candidates should send their CV (in word format only) to: recruitment@lilyhospitals.net using the Job Title as the subject of the email.
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here