Company Info

Mid sized business

Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country.

1 to 50 Employees

Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

Job Title: Call Center Associate

Location: Warri, Delta

Employment Type: Full-time

Job Summary

  • The Call Center Officer is responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Key Responsibilities
The key responsibilities of this role are:

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Route calls to appropriate resources.
  • Seize opportunities to upsell products and services when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Requirements

  • HND / B.Sc in Mass Communication, English Language, Linguistics and other related Social Sciences
  • 1 – 3 years of experience in a call centre environment
  • Previous experience in a customer support role
  • Superior active listening, verbal, and written communication skills
  • Proficient in relevant computer applications
  • Familiarity with CRM systems and practices
  • Knowledge of customer service practices and principles
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Track record of over-achieving quota
  • Excellent data entry and typing skills
  • Ability to handle stressful situation appropriately.

Application Closing Date
14th January, 2025.

How to Apply: Interested and qualified candidates should send their CV (in word format only) to: recruitment@lilyhospitals.net using the Job Title as the subject of the email.

Advertisements

    Other Jobs Listed By the Company.

    Lily hospitals

    Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country. | Delta

    88 Views

    January 22, 2025