Company Info
Mid sized business
1 to 50 Employees
At Mofade Hospitality, we have become one of the nations leading lodging companies by following a fairly simple philosophy--offer a product of outstanding quality with equally outstanding values.
At Mofade Hospitality, we have become one of the nations leading lodging companies by following a fairly simple philosophy–offer a product of outstanding quality with equally outstanding values. The simplicity of that principle is backed up by a lot of hard work and years of experience. Mofade hospitality provides many services for it clients such as hotel management, hotel development and various other services for hotels.
Job Title: Call Center Manager
Location: Maryland, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
- You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
Responsibilities
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
Requirements
- Interested candidates should possess an HND / OND qualifications.
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive attitude.
Salary
- N100,000 – N150,000 per month.
Application Closing Date
21st April, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.