Call Center Representative at Tibro Outsourcing

Tibro Outsourcing is a rapidly expanding and highly diverse supplier of comprehensive outsourcing services designed and tailored to satisfy the unique needs and requirements of companies in a range of sectors worldwide. We allow our clients to concentrate on their core strengths while managing and optimizing non-core tasks with a dedication to quality, innovation, and efficiency. At TIBRO Outsourcing, we are also devoted to elevating standards through the synergy of various business divisions.

Job Title: Call Center Representative

Location: Abuja (FCT)

Employment Type: Internship

Job Summary

• We are seeking a skilled and customer focused Call Center Representative to manage inbound and outbound calls, address customer inquiries, resolve issues efficiently, and provide exceptional service.
• The ideal candidate will be a problem-solver with strong communication skills, a positive attitude, and a commitment to delivering excellent customer experiences.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up on customer requests, provide updates, or conduct satisfaction surveys.
• Handle customer complaints and provide appropriate solutions or alternatives within established time limits.
• Accurately document all call information in the customer service database.
• Identify and escalate priority issues to the appropriate channels or supervisors.
• Maintain a high level of product knowledge to offer accurate information and assistance.
• Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and resolution rates.
• Follow communication “scripts” when handling different topics or call types.
• Stay up to date on company policies, procedures, and product/service updates.

Requirements

• 1–2 years of customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving, and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Proficient in using call center systems, CRM software, and standard office applications (e.g., Microsoft Office, Google Workspace).
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work in shifts, including evenings, weekends, or holidays as needed.

Key Competencies:

• Customer Focus
• Empathy and Patience
• Attention to Detail
• Time Management
• Team Collaboration
• Adaptability

Working Conditions:

• Call center environment or remote work (as applicable)
• Extended screen time and headset use required
• Shift-based schedules may apply

Salary

• N150,000 Monthly.

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their CV and Portfolio to: [email protected] using the Job Title as the subject of the email.