Company Info
Large organization
200 + Employees
Max Drive - We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa.
Max Drive – We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.
Job Title: Call Centre Agent
Location: Lagos
Job type: Contract
Job Description
- We are seeking a proactive and customer-focused Call Centre Agent to respond to enquiries and provide real-time solutions to customers (Champions).
- The ideal candidate will handle issues related to battery swaps, maintenance requests, payment disputes, and app-related concerns through phone support and IVR-guided self-service options.
Key Responsibilities
- Respond promptly and professionally to inbound calls from Champions regarding battery swaps, app issues, maintenance, and payment concerns.
- Deliver real-time solutions using call centre scripts and protocols to ensure customer satisfaction.
- Guide customers through IVR self-service options when applicable.
- Log all complaints and requests accurately in the MAXONE CRM system.
- Track the status of complaints, ensuring timely updates and follow-ups.
- Escalate complex or unresolved issues to the appropriate specialized teams as necessary.
- Maintain high standards of communication, empathy, and professionalism at all times.
- Collaborate with internal departments to ensure the resolution of customer issues.
Requirements
- Minimum Qualification: Higher National Diploma (HND) or equivalent.
- Experience: At least 2 years in a customer-facing call centre role.
- Excellent oral and written communication skills. ( Proficiency in other languages is an added advantage
- Strong verbal communication skills and problem-solving abilities.
- Familiarity with CRM systems; experience with MAXONE is a plus.
- Ability to multitask and stay organized in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays as needed.
Benefits
What You’ll Get:
- Competitive pay & benefits
- Flexible work and a hybrid working model
- Unrivalled Learning and Development.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online
