Company Info
Large organization
200 + Employees
Jumia
Jumia is Nigeria’s number one online shopping destination. There is an online electronic shop where you can buy all of your gadgets, books, home appliances, fashion items, shoes, mobile phones, and other products and have them delivered to you.
Title: Central – Global IT Support Manager
Location: Lagos
What you will be doing:
- Responsible for Google Workspace platform management;
- Responsible for Okta platform management;
- Responsible for Endpoint Management;
- Follow up on outstanding IT related requests and ensure resolution within established SLA;
- Manage and monitor internal assets to ensure accurate inventory records;
- Onboarding and Offboarding procedures;
- Report RMA’s and Warranties;
- Manage OS Imaging and Configuration for Linux, MacOS and Windows;
- Manage biometric accesses;
- Other common IT Helpdesk duties.
What we are looking for:
- Higher education in either IT or equivalent
- Minimum 1 year work experience in computer technical support functions;
- Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
- Excellent communication skills and taste for contact with the end user;
- Knowledge on Google Workspace, Okta, Microsoft, and Endpoint platforms;
- Good interpersonal skills and taste for teamwork;
- Good analytical ability, organization and planning;
- Outstanding troubleshooting skills
- Knowledge of customer service principles and practices
- Proficiency in English, both written and verbal, clearly and accurately
Deadline: Not Stated
How to Apply: Interested candidates should Click Here to apply.