Claims Administrator at Old Mutual

Old Mutual is a top African financial services organization that provides a wide range of financial products to retail and business customers in 14 countries across major market categories. Life and savings, property and casualty, asset management, and banking and lending are among the business lines.

Title: Claims Administrator

Job Requisition ID: JR-45391

Location: Lagos

Employment Type: Full-Time

Job Description

• This role is responsible for promptly addressing administrative requirements within the specified SLA parameters in a processing environment. It involves providing administrative support, primarily focusing on standard processes and some product or process-specific knowledge.

Responsibilities

• Follow standardized processes to provide administrative support aligned with normal business operations.
• Meet daily production standards and adhere to service and quality standards.
• Offer indirect service to customers and intermediaries by responding to immediate requirements following established procedures.
• Utilize standard administrative techniques to coordinate tasks effectively.
• Possess basic knowledge of different product areas, with a focus on maintaining consistent basic skills.

Key Result Areas

Documentation Processing:

• Respond promptly to administrative requirements within established procedures.
• Follow standardized processes for administrative support in line with regular business operations.
• Achieve daily production standards.
• Utilize standard administrative techniques for task coordination.

Personal Effectiveness:

• Take accountability for service delivery through individual efforts.
• Manage own time, tasks, and output quality for periods ranging from one day to a maximum of three months.
• Make increased contributions by enhancing individual skills.
• Collaborate effectively with others to achieve personal results.
• Embrace and embody the company’s values.

Quality Assurance:

• Perform quality checks on own work.
• Adhere to service and quality standards.

Qualifications and Experience

• A First Degree or its equivalent.
• 3 years of experience in a similar position.
• Excellent communication skills, both verbal and written.
• Strong interpersonal and time management skills.
• Proficiency in MS Office packages, especially MS Word, MS Excel, and Outlook.

Deadline: 3rd October, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online