Company Info
Choice Talents NG is Nigeria’s preferred recruiter, trainer, business consultant, business and employee performance manager, for all category of businesses (small, medium, large, multi-nationals and corporations). Our goal is to help build successful businesses through effective talent, resource and process management.
Title: Client Account Executive
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Ensures prompt response to all customer inquiries.
- Handles and resolves customers’ complaints in a timely manner.
- Keeps records of customers’ interactions and transactions.
- Records details of inquiries, comments, complaints and records details of actions taken.
- Maintains a comprehensive customer data base.
- Ensures that all required customer meetings are scheduled, attended and documented.
- Analyses and documents loss of clients.
- Assesses guards’ uniforms/appearance during visits and issues reports.
- Carries out regular Customer Satisfaction Survey.
- Ensures strict compliance with the Company’s Policies & Procedures.
- Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
- Checking customer’s credit situation.
- Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
- Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
- Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
- Ensure that all transactions are compliant with Company’s policies.
- Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
- Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.
Requirements
- HND / BSc in Marketing or related field
- Over 5 years client account or relationship management roles
- Interpersonal and Communication Skills
- Attention to detail and accuracy
- Adaptability and accountability skills
Salary
N230,000 – N250,000 monthly.
Deadline: 28th February, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.