Client Relations Officer at TAT Agency Limited

TAT Agency Limited (The Acclivial Travellers Escapade Limited) is a travel agency incorporated on the 22nd of November, 2019 to provide exceptional travel services such as: visa processing, school services, birth services, flight booking, travel insurance, and more to people with any travel needs either locally or internationally.

Job Title: Client Relations Officer

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Description

• We are seeking a dedicated and enthusiastic Client Relations Officer to join our team.
• As a Client Relations Officer, you will be responsible for building and maintaining strong relationships with clients, ensuring their travel needs are met with professionalism and efficiency.
• You will serve as the bridge between clients and our fulfilment team, enhancing customer satisfaction and loyalty.

Responsibilities

• Provide accurate information on travel packages, visa services, flight bookings, and other offerings.
• Serve as an intermediary between clients and the fulfilment team.
• Constantly update client on their applications and service requests.
• Transform leads into successful sales by building strong client relationships and ensuring a seamless customer experience.
• Ensure smooth end-to-end handling of client requests, including follow-ups and updates.
• Resolve issues or concerns raised by clients in a timely and professional manner.
• Coordinate with customer service, visa, flight and other fulfilment teams to ensure accurate and timely service delivery.
• Keep up to date with travel trends, airline policies, and destination requirements.
• Maintain accurate client records and document all communications and transactions.
• Collect feedback from clients to improve service delivery and client experience.
• Promote new packages, offers, and seasonal campaigns to existing and potential clients.
• Track client satisfaction and identify opportunities for service improvement.
• Upsell or cross-sell services where appropriate to meet client needs.
• Prepare reports on client interactions and satisfaction trends.

Qualifications

• Bachelor’s Degree in Mass Communication, Marketing, Hospitality and Tourism or any related field.

Requirements

• Proven customer service experience in a similar role, preferably within the travel industry.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients.
• Exceptional problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Salary

• N150,000 monthly.

Application Closing Date
10th July, 2025.

How to Apply: Interested and qualified candidates should Click here to apply online