Company Info
Choice Talents NG is Nigeria’s preferred talents management company.Our goal is to help build successful businesses through effective talent, resource and process management.
Title: Client Relationship Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Build relationships with key employees among customers.
- Create plans to address clients business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find new ways to retain customers.
- Set sales and revenue targets and work diligently to meet them.
- Collaborate with internal teams to address customers’ needs.
Requirements and Skills
- OND in related field
- 2 – 3 years work experience.
- Proven experience as a Client Relations Officer.
- Proven track record of meeting and exceeding targets.
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs (e.g. customer satisfaction).
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
- A customer-oriented attitude.
- Excellent communication and negotiation skills.
- Problem-solving aptitude.
- Ability to work well with a team.
Deadline: 31st May, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.