Company Info
Skyhigh Medical Centre is a top leading healthcare facility recognized for providing integrated healthcare services. To uphold clinical excellence, patient centricity and ethical practices integral to healthcare and ensure delivery of optimal healthcare service.
Title: Client Service/Administrative Officer
Location: Magodo, Lagos
Employment Type: Full-time
Description
- Warm welcoming of patients / Clients
- Attending to patients’ inquiries, complaints, questions and proffering/rendering appropriate support and providing a solution
- Perform all clerical duties necessary to keep the hospital running
- Manage incoming calls & follow up with patients for the next scheduled appointment
- Retrieve patient’s file Numbers, Register New patients, and get their details so they can be registered appropriately
- Give out Claim forms to HMO patients, making sure patients sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer
- Lias with HMOs and other corporate organizations for patient eligibility and approval
- Send daily reports to the Head of Admin/Client Executive
- Calling of dormant client/patient
- Response to official email
- Follow up with Patients for their next scheduled appointment
- Confirm an HMO patient, check the I.D to confirm if the patient’s HMO is still active. Call the HMO helpdesk when necessary or when referring a patient to see a specialist. Also get an Authorization code before certain treatments or admission can be done
- Scheduling appointment /Proper Record Keeping
- Gives a detailed explanation of services, listen to patients’ concerns and handling complaints and inform necessary to department for correction and follow up
- File important documents and keep them well arranged ` `
- Account reconciliation on payment received and expenses incurred in the day-to-day running, Update client Information and another basic update as required e.g The Cash Book, Transfer and also keep cash payment and daily entry
- Any other assignment from higher authority
Requirements
- Interested candidates should possess a Bachelor’s Degree / HND in relevant fields
- 1- 3 year work as a Client service /Admin experience in health care
- Resident in Lagos
- Good interpersonal skills
Deadline: 25th March, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.