Company Info
Kindred Path Fertility Centre is a specialized IVF facility dedicated to supporting individuals and couples on their journey to parenthood.
Kindred Path Fertility Centre is a specialized IVF facility dedicated to supporting individuals and couples on their journey to parenthood. Based in Lagos, we provide personalized fertility care using modern reproductive technologies.
Job Title: Client Service Executive
Location: Ikeja, Lagos
Employment Type: Full-time
Key Responsibilities
- Attend to clients professionally and manage appointments.
- Maintain accurate records using EMR software.
- Handle client enquiries via phone, email, and in person.
- Support billing and documentation using Excel and Microsoft tools.
- Register, maintain and update client records in the Electronic Medical Record (EMR) system, ensuring accuracy and confidentiality.
- Promptly respond to official emails, phone calls, and inquiries.
- Draft and send professional correspondence as needed for client communication and follow-up.
- Provide clear, timely, and compassionate information regarding IVF procedures, costs, and
- clinic policies.
- Offer emotional support and reassurance to patients throughout their treatment journey, acknowledging the sensitive nature of fertility treatments.
- Address inquiries and concerns professionally while maintaining confidentiality and empathy.
- Schedule and manage appointments for consultations, procedures, and follow-ups.
- Coordinate effectively with the clinical and administrative teams to ensure seamless patient flow and clinic efficiency.
- Explain payment structures, treatment costs, and available payment plans to clients.
- Ensure the clinic environment is welcoming, neat, and conducive at all times.
- Support the smooth operation of all departments and coordinate purchase and reconciliation of stationeries and sundries.
- Maintain and monitor inventory levels for client-facing areas and coordinate replenishments as needed.
Requirements / Qualifications
- OND / HND / Bachelor’s Degree in any relevant field.
- Minimum of 1 year experience in a healthcare setting.
- Proficient in EMR, Excel, and Microsoft Office.
- Good communication skills and attention to detail.
Salary
- N100,000 – N120,000 monthly.
Application Closing Date
31st August, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.