Client Service Executive at Mainstream Micro Business

Mainstream Micro Business is committed to providing accessible financial solutions, promoting financial inclusion, and empowering individuals and small businesses. Our comprehensive range of micro savings and micro credit products offers flexible and affordable options for our customers. We believe in promoting financial discipline and responsibility, and our products are designed to support our customers’ unique financial needs.

Job Title: Client Service Executive

Location: Port Harcourt, Rivers

Employment Type: Full-time

Job Description

• We are seeking a dedicated Client Service Executive to join our team in Rumuola Port-Harcourt.
• The ideal candidate will be responsible for maintaining strong relationships with clients, addressing inquiries, and ensuring a seamless customer experience.

Responsibilities

• Serve as the primary point of contact for clients, addressing their needs and concerns promptly.
• Maintain and develop strong relationships with existing and potential clients.
• Provide timely and accurate information about products and services.
• Handle customer complaints and escalate issues when necessary.
• Collaborate with internal teams to ensure customer satisfaction.
• Keep records of client interactions and transactions.
• Follow up on client inquiries to ensure resolution.

Requirements

• A minimum of HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1-2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Proficiency in CRM tools and digital marketing is a plus.

Application Closing Date
25th March, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.