Company Info
Tecclight Systems Limited is a firm poised to delivering top notch professional services from our different Conglomerates; Tecclight Systems, HR-Light Consult and Tecclight Homes. We deliver Services Ranging from Smart Home Automation with custom grass root designs and development; Human Resource needs from Recruitment, KPI Appraisals, Employee Labor Law Relations and Compliance, HR Information and Payroll Management and Training and Development with Certifications issued recognized Internationally and Nationally; Real Estate needs ranging from Property Rentals, Sales, Property Management and Consulting, Property Construction & Development.
Title: Client Service Manager
Location: Lagos Island, Lagos
Employment Type: Full-time
Job Description
- Managing, leading, organizing, and directing client service teams.
- Plans and directs the day-to-day activities of the client service team to work towards the achievement of departmental targets as well as ensuring the efficient utilization of resources.
- Attending professionally to all walk-in customers, preparing tenders, quotations, invoices/receipts, and waybills.
- Building, maintaining & sustaining attractive & creative ambience for the showroom & products on all the floors.
- Achieving the sales targets and goals set for you and your team.
- Managing the sales process through specific software.
- Researching prospects and generating leads, ensuring traffic of potential customers to the showroom all the time.
- Handling customer questions, inquiries, and complaints professionally.
- Contacting potential and existing customers on the phone, by email, and in person.
- Increasing business opportunities through various routes to marketing.
- Recruiting and training client service team members.
- Monitoring team performance and motivating them to reach targets.
- Compiling and analyzing sales figures and reporting to the head, marketing & business development manager.
- Collecting customer feedback, market research, and developing a robust 24hours customer service policy.
- Keeping up to date with trends, styles, products, and competitors.
- Attract new and existing customers to the showroom regularly.
- Develop business-to-customer (B2C) initiatives to exceed the 85% sales target monthly.
- Develop and maintain technologically driven sales initiatives to drive sales exponentially. ensuring the company is exceptionally active and visible on all social media channels.
- Keep accurate inventory [hard & soft copy] of all company’s products both at the showroom and warehouse.
- Ensuring prompt & safe delivery of customer products.
- Promote cross-departmental communication.
- Conducting/participating in sales team meetings.
- Assist management in the reordering process.
- Boosting and increasing sales in the showroom consistently.
- Preparing monthly / annual sales reports & submit same to the head, marketing & business development manager when due.
- Any other assignments assigned to you by your senior colleagues.
Qualifications
- Candidates should possess a minimum of First Degree in relevant field.
- Minimum of 5 years experience in the field.
- Sex: Female Prefered.
Salary
N200,000 to N250,000 / Month
Deadline: 20th February, 2023.
How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.