Company Info
Abuja Clinics was established in 1989 as a health institution to provide efficient medical services to the then budding Federal Capital Territory (FCT). From humble beginnings it has grown into a group of 3 hospitals located in Karu, Garki and Maitama districts of the FCT . The group possesses advanced medical equipments to assist its team of highly qualified and dedicated health personnels. These equipments include but are not limited to the 64-slice CT scan unit, 4D-Ultrasonography, Mammography unit with stereotatic biopsy and Intra-operative C-arm fluoroscopy allowing for excellent diagnosis and cure. The hospital renders services in all major fields of medicine such as: Surgery, Paediatrics, Obstetrics and Gynaecology, Internal Medicine, Radiology and Dentistry.
Title: Client Service Officer
Location: Abuja (FCT)
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Maintain a positive, emphatic, and professional attitude towards customers always
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Know our products and services inside and out so as to answer questions
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required Skills & Qualifications
- Must possess a minimum of HND or B.Sc. in a related field
- Must have at least 2 years of proven working experience in a similar role
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Excellent organizational and analytical skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Experience in a fast-paced service-led environment
- Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must reside in Abuja
Deadline: 30th March, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.