Client Service Officer at Petcare Animal Hospital

Petcare Animal Hospital is a beautiful place for your companion animals to get all the treatment and love. At Petcare Animal Hospital, we offer a professional environment that encourages growth and values contributions toward our mission. We are committed to providing exceptional veterinary care and support services for pets and their families. Our grooming team plays a vital role in ensuring pets not only look their best but feel healthy and comfortable too.

Job Title: Client Service Officer

Location: Lagos

Job Description

• Are you passionate about pets and customer service?
• Join our dynamic team at Petcare Animal Hospital as a Client Service Officer and help us provide exceptional care for our clients and their furry companions!

Key Responsibilities

• Serve as the first point of contact for clients, both in person and over the phone.
• Schedule appointments, manage bookings, and maintain accurate client records.
• Handle inquiries about hospital services, treatments, and products.
• Process payments, issue receipts, and ensure proper documentation.
• Assist with client registration and onboarding of new patients.
• Provide a welcoming and friendly environment for clients and their pets.
• Address client concerns and escalate issues when necessary.
• Collaborate with veterinary and administrative staff to ensure smooth operations.

Qualifications & Skills

• Minimum of an HND or Bachelor’s degree in a related field.
• Strong communication and interpersonal skills.
• Customer service experience (preferably in a veterinary or healthcare setting).
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer applications (e.g., Microsoft Office).
• Passion for pets and a basic understanding of animal care an advantages.
• Female, preferably for gender balance.

What We Offer

• A friendly and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Location:
• Petcare Animal Hospital, Ikeja.

Application Closing Date
18th May, 2025.

How to Apply: Interested and qualified candidates should send their CV and a Cover Letter to: [email protected] using “Application for Client Service Officer” as the subject of the email.

Note: Join us in making a difference in the lives of pets and their owners!