Company Info
Mid sized business
1 to 50 Employees
LD&D Consulting - Our client, an Event Management Company, is recruiting to fill the position below:
LD&D Consulting – Our client, an Event Management Company, is recruiting to fill the position below:
Job Title: Client Service Representative
Location: Lagos
Employment Type: Full-time
Role Overview
- We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams.
- You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups
- Maintain strong client relationships through consistent communication and personalized service
- Collaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations
- Manage client records, timelines, and progress updates to ensure smooth project execution
- Proactively resolve client issues and concerns with professionalism and efficiency
- Implement strategies that drive client satisfaction and loyalty
- Support training and mentorship of junior team members within the client service unit.
Requirements
- Minimum of 2 years’ experience in a client service role (preferably in events, hospitality, or a service-focused industry)
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work well under pressure and manage multiple priorities
- Experience with CRM tools or client service software is a plus.
Benefits
- Salary: N150,000 Monthly.
- Health insurance
- Leave allowance
- Career growth opportunities
- Training & mentorship.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.