Client Success Lead at Loopify360

Loopify360 is an all-in-one digital marketing platform for startups and SMEs. Loopify is at the forefront of redefining marketing and sales for businesses in Africa and beyond. Leveraging cutting-edge AI and Machine Learning technologies, we specialise in building a suite of solutions and tools, including creator marketing and advertising products, for businesses to acquire and retain customers at scale and ultimately drive revenue.

Job Title: Client Success Lead

Location: Lagos

Employment Type: Full-time

Job Role

• We’re looking for a Customer Success Lead who understands the importance of relationships, retention, and results.
• You will be the bridge between our clients and our platform, making sure they onboard smoothly, adopt fully, and stay happy.

Responsibilities

• Lead onboarding, training, and support for new and existing clients.
• Delegate tasks to the customer success team
• Build and manage strong client relationships across industries.
• Proactively reduce churn and drive retention and upsell opportunities.
• Track customer health and step in before issues arise.
• Collaborate with product and tech teams to shape future features.
• Design and refine CS processes that scale.

Qualifications

• Candidates should possess relevant qualifications
• Experience, at least you’ve done this 4+ years and know how to manage clients well.
• Communicate clearly and confidently.
• Are tech-savvy and have used tools like Intercom, HuHbSpot, or Zendesk.
• Love solving problems and making people’s lives easier.
• Bonus: You’ve worked in SaaS or Market Tech before.

Perks

• Salary Range: N200,000 Monthly.
• Balanced/Flexible work hours
• A culture of ownership and innovation
• Direct impact on company growth
• Growth and learning opportunities with courses or tools.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online