Company Info
Large organization
101 to 150 Employees
M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services.
M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Title: Collections Officer (Hausa Speaking)
Location: Lagos
Employment Type: Full-time
Responsibilities
- You will be involved in actively dialling through the new customer’s performance leads aged less than 30 days to understand their reason for late payments or no payments.
- You will offer solutions for customer concerns and issues raised to achieve the first-call resolution
- You are to negotiate with the customer on ways to get back on track with their payments.
- You will maintain a tracker of customer conversations by updating the history logs on Freshdesk and other relevant database applications.
- You will contact customers who’ve expressed interest to return their full kits and upgraded MKOPA products to understand their reason for return, and record the status of returned items.
- You will educate the customer on the device return policy, advising on money eligible for refund and if no money refundable advice on why that is so.
- You will initiate the downgrade/cancellation process on M-KOPA net to ensure that the cancelled and refund process is completed.
- You will help dial through customers whose accounts are suspended and partnering with different departments to ensure the issues are resolved for customers to resume loan repayment.
- Reporting – You will send a summary analysis of calls done daily on observations made and from time to time with recommendations.
Qualifications
- B.Sc Degree in Business Management, Administration, Accounting, and related fields.
- Minimum of 2 years’ experience in a similar role.
- Must be able to communicate in Hausa language.
- Excellent attention to detail and thoughtful thinking skills
- Ability to take initiatives
- Call center industry experience.
- Excellent communication skills.
- Excellent persuasion and convincing skills, result-oriented and self-driven.
- Exceptional work ethic and integrity.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online
