Company Info
Large organization
200 + Employees
eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities.
eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings and uses data to drive decision-making by local governments and partner agencies to get optimum results.
Job Title: Community Feedback, Outreach and Engagement Assistant
Location: Nigeria
Employment Type: Full Time
About the Role
- The Community Engagement Assistant will play a vital role in bridging the gap between the organization and the community by facilitating communication, supporting project implementation, managing administrative tasks, and fostering collaborative relationships.
What you’ll do
- Work with teams to design and implement community-based activities that encourage community members to express their needs and preferences. This involves planning awareness campaigns and information dissemination efforts.
- Serve as the main point of contact for communication with local authorities and community members, ensuring their feedback is collected and addressed.
- Organize and facilitate community meetings, workshops, and events to promote awareness of available support services and gather input from community members.
- Assist in the planning, execution, and monitoring of project activities at the community level, ensuring alignment with organizational goals and community needs.
- Support capacity-building activities by organizing training sessions for community members and local stakeholders.
- Participate in data collection activities, including surveys and assessments, to evaluate project impact and community needs.
- Maintain accurate records of all community-based activities, providing regular updates and reports to the protection coordinator.
- Establish and maintain strong relationships with local leaders, service providers, and other stakeholders to facilitate collaboration and resource sharing.
- Ensure effective communication between the organization and the community to promote transparency and trust.
- Support the monitoring of project activities against established indicators, helping to assess effectiveness and inform future programming decisions.
- Coordinate logistics for events, training sessions, and other community engagement activities.
- Develop clear procedures, channels, and formats for submitting feedback or complaints, such as hotlines, suggestion boxes, complaint forms, or community meetings.
- Establish mechanisms for recording, tracking, and responding to complaints in a systematic and timely manner to ensure accountability and transparency in the resolution process.
- Ensure confidentiality and sensitivity in handling complaints
- Uphold the principles of confidentiality and sensitivity when handling complaints to protect the privacy and dignity of complainants.
- Establish safeguards and protocols to maintain the confidentiality of complainants identities and sensitive information throughout the complaint-handling process.
- Document and analyze feedback to inform project improvements.
- Analyze feedback data to identify recurring themes, trends, and areas for improvement in project implementation or service delivery
- Provide support and guidance to project staff on addressing complaints
- Ensuring that beneficiaries understand how to access the feedback mechanism, what types of issues they can raise, and what to expect in terms of response times and follow-up actions.
Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:
Education:
- Degree in Social Science, Development Studies, International Affairs, or a related field.
Work Experience:
- 2 years of relevant professional experience in protection programming in a displacement settlement.
- Previous working experience with host communities, IDPs and returnees, and in remote environments.
- Computer proficiency in Word and Excel.
- Proficiency in data collection and reporting.
- Strong understanding of protection principles, likely protection concerns in the context, and best practices.
Desired Skills
- Ability to work in a multicultural and multi-ethnic environment.
- Good interpersonal and communication skills.
- Maintains good professional ethical standards.
- Ability to keep discretion and handle confidential matters effectively.
- Ability to work collaboratively with a team and under pressure
- Familiarity with the cultural and social dynamics in the LGAs across Sokoto, Zamfara and Kano is an advantage.
Language Ability:
- English is the spoken and written language.
- Ability to speak and communicate effectively in Hausa, Kanuri or other local languages used in the area is an asset.
- Strong written and verbal communication skills
- Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online