Company Info

Large organization

200 + Employees

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities.

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings and uses data to drive decision-making by local governments and partner agencies to get optimum results.

Job Title: Community Feedback, Outreach and Engagement Assistant

Location: Nigeria

Employment Type: Full Time

About the Role 

  • The Community Engagement Assistant will play a vital role in bridging the gap between the organization and the community by facilitating communication, supporting project implementation, managing administrative tasks, and fostering collaborative relationships.

What you’ll do

  • Work with teams to design and implement community-based activities that encourage community members to express their needs and preferences. This involves planning awareness campaigns and information dissemination efforts.
  • Serve as the main point of contact for communication with local authorities and community members, ensuring their feedback is collected and addressed.
  • Organize and facilitate community meetings, workshops, and events to promote awareness of available support services and gather input from community members.
  • Assist in the planning, execution, and monitoring of project activities at the community level, ensuring alignment with organizational goals and community needs.
  • Support capacity-building activities by organizing training sessions for community members and local stakeholders.
  • Participate in data collection activities, including surveys and assessments, to evaluate project impact and community needs.
  • Maintain accurate records of all community-based activities, providing regular updates and reports to the protection coordinator.
  • Establish and maintain strong relationships with local leaders, service providers, and other stakeholders to facilitate collaboration and resource sharing.
  • Ensure effective communication between the organization and the community to promote transparency and trust.
  • Support the monitoring of project activities against established indicators, helping to assess effectiveness and inform future programming decisions.
  • Coordinate logistics for events, training sessions, and other community engagement activities.
  • Develop clear procedures, channels, and formats for submitting feedback or complaints, such as hotlines, suggestion boxes, complaint forms, or community meetings.
  • Establish mechanisms for recording, tracking, and responding to complaints in a systematic and timely manner to ensure accountability and transparency in the resolution process.
  • Ensure confidentiality and sensitivity in handling complaints
  • Uphold the principles of confidentiality and sensitivity when handling complaints to protect the privacy and dignity of complainants.
  • Establish safeguards and protocols to maintain the confidentiality of complainants identities and sensitive information throughout the complaint-handling process.
  • Document and analyze feedback to inform project improvements.
  • Analyze feedback data to identify recurring themes, trends, and areas for improvement in project implementation or service delivery
  • Provide support and guidance to project staff on addressing complaints
  • Ensuring that beneficiaries understand how to access the feedback mechanism, what types of issues they can raise, and what to expect in terms of response times and follow-up actions.

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

Education:

  • Degree in Social Science, Development Studies, International Affairs, or a related field.

Work Experience:

  • 2 years of relevant professional experience in protection programming in a displacement settlement.
  • Previous working experience with host communities, IDPs and returnees, and in remote environments.
  • Computer proficiency in  Word and Excel.
  • Proficiency in data collection and reporting.
  • Strong understanding of protection principles, likely protection concerns in the context, and best practices.

Desired Skills

  • Ability to work in a multicultural and multi-ethnic environment.
  • Good interpersonal and communication skills.
  • Maintains good professional ethical standards.
  • Ability to keep discretion and handle confidential matters effectively.
  • Ability to work collaboratively with a team and under pressure
  • Familiarity with the cultural and social dynamics in the LGAs across Sokoto, Zamfara and Kano is an advantage.

Language Ability:

  • English is the spoken and written language.
  • Ability to speak and communicate effectively in Hausa,  Kanuri or other local languages used in the area is an asset.
  • Strong written and verbal communication skills
  • Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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