Contact Center Agent at Kennedia Consulting Limited (KCL)

Kennedia Consulting Limited (KCL) is dedicated to connecting top talent with the right opportunities. We specialize in sourcing skilled professionals across various industries, ensuring seamless hiring solutions for businesses. Our commitment to excellence, efficiency, and integrity makes us a trusted partner in workforce solutions.

Job Title: Contact Center Agent

Location: Victoria Island, Lagos

Job Description

• We are seeking a dedicated and professional Contact Centre Agent to join our team.
• In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals.

Requirements

• B.Sc only
• Must have completed NYSC
• Fluent in Hausa/ any other Nigerian languages
• Not older than 28 as at the time of application for Hausa speakers and 26 years for non Hausa speakers
• Strong verbal and written communication skills.
• Proven ability to deliver excellent customer service in a professional environment.

Benefits

• Salary: N101,000 – N150,000 Monthly
• 13th Month
• HMO
• Pension.

Application Closing Date
14th May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Contact Centre Agent” as the subject of the mail.