Company Info
Mid sized business
1 to 50 Employees
Kennedia Consulting Limited (KCL) is dedicated to connecting top talent with the right opportunities. We specialize in sourcing skilled professionals across various industries, ensuring seamless hiring solutions for businesses.
Kennedia Consulting Limited (KCL) is dedicated to connecting top talent with the right opportunities. We specialize in sourcing skilled professionals across various industries, ensuring seamless hiring solutions for businesses. Our commitment to excellence, efficiency, and integrity makes us a trusted partner in workforce solutions.
Job Title: Contact Center Agent
Location: Lekki – Oniru, Lagos
Summary
- Are you a great communicator with a passion for customer service? Join our dynamic team as a Contact Centre Agent and be the voice of our brand, helping customers with their inquiries and delivering excellent service.
Responsibilities
- Handle inbound and outbound customer calls professionally
- Respond to customer inquiries, complaints, and requests promptly
- Provide accurate information about products and services
- Log interactions and follow up on unresolved issues
- Escalate complex issues to the appropriate departments
- Meet performance targets for response time, call quality, and customer satisfaction
- Maintain a positive and helpful attitude at all times.
Requirements
- Minimum of a B.Sc (Second Class Lower) from a recognized institution
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Must reside in or have easy access to Lekki or Oniru.
Remuneration
- Salary: N101,000 monthly.
- Incentives: Leave Allowance, 13th Month Pay, Performance Bonuses.
Application Closing Date
18th June, 2025.
How to Apply: Interested and qualified candidates should send their applications to: [email protected] using the Job Title as the subject of the email.