Content Operations Assistant (with UK Visa Sponsorship) at Trinity London Concierge Limited

• We are looking for a highly motivated Content Operations Assistant to serve as the Special Assistant to our Senior Manager, supporting content production, team management, and platform operations. This is a growth-oriented role designed to fast-track your development, with the potential to become a Content Manager within 1-2 years.
• As a company committed to nurturing talent, we provide visa sponsorship for outstanding employees. This role is PSW-friendly, and candidates with a Post-Study Work visa are encouraged to apply. After completing one year, eligible employees can transition to a long-term work visa to secure their future career in the UK.

Key Responsibilities:

Content Planning and Scheduling

• Collaborate with the Senior Manager to track daily trends on platforms such as Twitter, TikTok, Weibo, and Xiaohongshu, identifying opportunities for content creation.
• Assist in creating daily and weekly content schedules and assigning tasks to the remote content team.
• Ensure timely publishing of trending content and respond quickly to emerging topics.

2. Quality Assurance and Publishing

• Review articles for headline effectiveness, logical flow, formatting, and visual appeal to meet quality standards.
• Provide initial feedback and suggestions for improvement on draft content.
• Create and publish articles directly in the website backend, ensuring accuracy and proper formatting.

3. Trend Analysis and Resource Management

• Monitor trending topics and propose creative content ideas.
• Maintain and update a content resource library, including templates, images, and trend reports, to support team efficiency.

4. Data Analysis and Optimisation

• Analyse content performance metrics such as traffic, click-through rates, and user engagement, and provide actionable insights to the Senior Manager.
• Track task completion and performance of remote content creators to ensure productivity.

5. Community Engagement and User Interaction

• Manage community operations on platforms such associal media, WeChat groups, and forums to boost user engagement.
• Plan and execute online activities to enhance community participation and content reach.
• Gather and analyse user feedback to optimise user experience.

6. Website Maintenance and Customer Support

• Perform routine website backend operations and maintenance to ensure functionality.
• Handle basic customer inquiries and provide solutions or escalate issues as needed.
• Update and manage website content to ensure accuracy and relevance.

7. Team Coordination and Collaboration

• Assist the Senior Manager in overseeing the remote content team, including onboarding, task allocation, and supervision.
• Act as a communication link between the Senior Manager and the team to streamline workflows and ensure goal alignment.

Who We’re Looking For:

• Ambitious and Driven: You don’t need to be an expert, but you must have the determination to grow, learn, and take on challenges.
• Results-Oriented: You are proactive, focused on achieving goals, and eager to help scale the business.
• Long-Term Commitment: This is not a short-term role. We’re seeking someone who is serious about building their career in the UK.
• Self-Aware and Open to Feedback: You understand your strengths and weaknesses and are committed to continuous improvement.
• Team Player with a Growth Mindset: You want to work collaboratively, grow alongside the team, and achieve outstanding results.
• Action-Oriented: You take initiative, execute efficiently, and are not afraid to take risks or make mistakes.

Requirements:

Skills and Competencies:

• Learning Potential: Willingness to grow through hands-on experience and collaboration with the Senior Manager.
• Execution and Collaboration: Ability to manage tasks efficiently and communicate effectively with a remote team.
• Content Sensitivity and Data Analysis: Familiarity with social media trends and basic data analysis skills (e.g., Excel or Google Sheets).
• Community Management and Customer Interaction: Experience in user engagement and customer service is a plus.
• Detail-Oriented and Responsible: High attentionto detail and a commitment to producing quality work.

Experience:

• At least 1 year of experience in content editing, operations, or community management.
• Familiarity with social media platforms like TikTok, Instagram, Weibo, and Xiaohongshu.
• Prior experience working with remote teams or in a support role is preferred.

Salary and Benefits:

Compensation:

• Base Salary: £24,000–£28,000 per year.
• Performance Bonus: Up to £3,000 annually, based on individual and team contributions.

Perks:

• Meal Allowance: £15/day (for office days).
• Annual Leave: 23 days.
• Visa Sponsorship: Eligible employees can apply for a long-term work visa after one year of employment.

Career Development:

• Promotion Path: High performers can advance to a Content Manager role within 1-2 years, taking on greater responsibilities in team leadership and strategy.
• Skill Growth: Hands-on experience in content planning, community engagement, and team management.
• Shared Success: Work in a collaborative team environment where your contributions drive real impact.