Company Info
Mid sized business
1 to 50 Employees
Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria.
Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection; Outsourcing and Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.
Job Title: Customer Care Executive
Location: Oregun, Lagos
Employment Type: Full-time
Reports To: Operations Head
Position Summary
- We are looking for an experienced and customer-focused Customer Care Executive for our client.
- The ideal candidate will have a minimum of 3 years of experience in customer support or service roles, with a proven ability to handle customer inquiries, resolve issues efficiently, and provide a high-quality service experience.
- This role requires strong communication skills, patience, and a genuine desire to help customers.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person.
- Resolve product or service-related issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
- Maintain a detailed and updated record of customer interactions, transactions, feedback, and actions taken using CRM tools or internal systems.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Coordinate with internal departments such as sales, logistics, and technical support to address customer needs and requests.
- Escalate unresolved or complex issues to the appropriate departments or supervisors.
- Contribute to team goals and improve customer service procedures, policies, and standards.
- Gather and analyze customer feedback to identify trends and suggest improvements.
Qualifications and Requirements
- Candidates should possess an HND / B.Sc Degree
- Minimum of 3 years of experience in a customer service or support role, preferably in Telecom Industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in using CRM systems, Microsoft Office Suite, and customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
Application Closing Date
15th May, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.