Customer Care Executive at Ascentech Services Limited

Lagos

Ascentech

Company Info

Mid sized business

1 to 50 Employees

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria.

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection; Outsourcing and Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

Job Title: Customer Care Executive

Location: Oregun, Lagos

Employment Type: Full-time

Reports To: Operations Head

Position Summary

  • We are looking for an experienced and customer-focused Customer Care Executive for our client.
  • The ideal candidate will have a minimum of 3 years of experience in customer support or service roles, with a proven ability to handle customer inquiries, resolve issues efficiently, and provide a high-quality service experience.
  • This role requires strong communication skills, patience, and a genuine desire to help customers.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person.
  • Resolve product or service-related issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
  • Maintain a detailed and updated record of customer interactions, transactions, feedback, and actions taken using CRM tools or internal systems.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Coordinate with internal departments such as sales, logistics, and technical support to address customer needs and requests.
  • Escalate unresolved or complex issues to the appropriate departments or supervisors.
  • Contribute to team goals and improve customer service procedures, policies, and standards.
  • Gather and analyze customer feedback to identify trends and suggest improvements.

Qualifications and Requirements

  • Candidates should possess an HND / B.Sc Degree
  • Minimum of 3 years of experience in a customer service or support role, preferably in Telecom Industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in using CRM systems, Microsoft Office Suite, and customer support tools.
  • Ability to multitask, prioritize, and manage time effectively.

Application Closing Date
15th May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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