Customer Care Executive at Edves Nigeria Limited

Lagos and Kwara

Edves nigeria

Company Info

Edves Nigeria Limited - We enhance Digital Teaching and Learning with an easy-to-use, secure School Management Software that encompasses all school needs by addressing specific challenges with capturing data, paperwork, etc.

Edves Nigeria Limited – We enhance Digital Teaching and Learning with an easy-to-use, secure School Management Software that encompasses all school needs by addressing specific challenges with capturing data, paperwork, etc. Our goal is to effectively improve every area of school operations.

Job Title: Customer Care Executive

Locations: Lagos and Kwara

Employment Type: Full-time

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Process client complaint forms, feedback and other requests.
  • Follow communication procedures, guidelines, and policies.
  • Take ownership of customer issues and follow problems through to resolution.
  • Meet customer service team and individual performance targets.
  • Communicate and coordinate with internal departments to resolve customer issue.

Qualification & Experience

  • B.Sc./HND in Business Administration, Mass Communications, or a relevant field.
  • A minimum of 1- 3 years proven work experience as acustomer service manager, retail manager.
  • Excellent in written and verbal communication skills.
  • Ability to think strategically and to lead.
  • Strongclientfacing and communication skills.
  • Proficiency in English. Another language will be an added advantage.

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

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