Company Info
G126 Continental Travels is one of Africa’s emerging full-service online Travel Management Companies. Our Services include Education Travel, Holiday Packages, Visa Advisory/Processing, Flight Booking, Hotel Reservation, Medical Travel, Airport Transfers/Car Hires.
Title: Customer Care Personnel
Location: Yaba, Lagos
Employment Type: Full-time
Responsibilities
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements
- Bachelor’s Degree in any relevant course.
- 2 – 3 years of experience of proven customer support experience or experience as a Client Service Representative.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Ability to commute/relocate to Yaba axis
Salary
N80,000 – N100,000 monthly
Deadline: 24th April, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] and [email protected] using the Job Title as the subject of the mail.