Customer Care Representative at Compovine Technologies Limited

Compovine Technology Limited is a sales and servicing firm specializing in ICT/computers. As a local business, our main objective is to deliver sales, services, and information technology solutions to individuals and corporate entities. With our current presence in Ibadan, Abuja, Lagos, Lokoja, Kano, Kaduna, Jos, Minna, Port Harcourt, and Enugu, we are continuously expanding our reach. Our company is dedicated to staying at the forefront of technological advancements and providing exceptional support to our valued customers.

Title: Customer Care Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• She must have knowledge of Microsoft Excel and CRM system.
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• A B.Sc (2nd Class Upper) in any discipline with a minimum of 3 years experience in Customer Relationship Management.

Deadline: 30th July, 2023.

How to Apply: Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title, Age, Class of Degree and Location as the subject of the mail.