Company Info
Fadac Resources and Services Limited – Our client is a world-class Microfinance Bank licensed by the Central Bank of Nigeria, with a mission to empower micro-entrepreneurs and low-income earners by providing financial and social services in a sustainable, ethical and profitable manner.
Title: Customer care Representative
Location: Ikorodu, Lagos
Employment Type: Full-time
Job Responsibility
- Attend to walk- in customers
- Identify and access customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Manage large amount of incoming phone calls
- Keeping customer record, interactions, transactions, comments, and complaints
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Responding promptly to customer inquiries
- Processing orders, forms, applications, and request
- Provide feedback on the efficiency of the customer service process.
Job Requirement
- A Bachelor Degree in any related field
- Must have 1-2 years’ experience in a financial institution
- Good communication, written and verbal skills
- Proximity is the key
Deadline: 15th February, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online