Customer Care Representative at LandMall.ng

LandMall.ng is Nigeria’s Largest Online Real Estate Marketplace for Property Sales, Rental, investment & Property Management using Modern Technology.

Job Title: Customer Care Representative

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Responsibilities
As a Customer Service Representative, your primary duty is to support customers. To fulfill this main responsibility, you will perform the following tasks:

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting clients know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems

Requirements

• HND qualification with 1 – 2 years of work experience.

Skills required:

• Interpersonal and customer service skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to handle patrons who may be upset
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs.

Application Closing Date
13th March, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.