Customer Care Representative at Mshel Homes Limited

Mshel Homes Limited is a real estate development and marketing company incorporated in 2018 with a unique vision to be the leading real estate company in Nigeria, with an outstanding reputation for honesty, integrity and impeccable customer service.

Job Title: Customer Care Representative

Locations: Lagos and Kano

Employment Type: Full-time

Job Summary

• The Customer Care Representative will serve as the first point of contact for clients, ensuring excellent customer service by addressing inquiries, resolving complaints, and providing timely and accurate information about Mshel Homes Limited’s products and services.
• The role also involves maintaining positive relationships with clients to enhance customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a friendly, empathetic, and professional demeanor in all interactions.
• Develop a deep understanding of Mshel Homes’ products and services.
• Provide accurate and detailed information to clients about available real estate options, pricing, and policies.
• Build and maintain positive relationships with clients, ensuring a high level of satisfaction.
• Keep records of customer interactions, transactions, and feedback using CRM tools.
• Follow up on client inquiries and ensure all needs are met.
• Escalate unresolved issues to the appropriate departments for timely resolution.
• Coordinate with other teams to ensure a seamless customer experience.
• Prepare and submit daily/weekly customer service reports.
• Gather customer feedback and provide insights to the management team for service improvement.

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Mass Communication, or a related field.
• Minimum of 2 years of experience in a customer service role, preferably in real estate or a related industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and CRM software.

Key Competencies:

• Exceptional interpersonal and relationship-building skills.
• Strong attention to detail and ability to multitask.
• High level of empathy and customer focus.
• Ability to work under pressure and handle difficult situations with professionalism.
• Adaptability and willingness to learn about new products and services.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: hr@mshelhomeslagos.com using the Job Title as the subject of the mail.