Customer Care Representative at S.EA Mart

S.EA Mart is an online/offline supermarket created to carter for small communities such as estates and hotels. We pride ourselves in stocking wide range of product and also ensuring they can be accessed convienetly and sealessly by our customers.

Job Title: Customer Care Representative

Location: Lekki, Lagos

Job Summary

• We are seeking a people-friendly, reliable and enthusiastic customer representative to join our team.
• As the face of our supermarket, you would be responsible for providing exceptional customer service, responding to customers’ queries, concerns and complaint and promoting the business.

Duties and Responsibilities

• Respond to customer’s inquiries, resolve complaints and dissatisfactions, and address concerns in a courteous, prompt and professional manner.
• Provide exceptional customer service, ensuring all customers have a positive shopping experience.
• Recommend products and promotions to customers.
• Answer calls, respond to emails and interacts with customers on all social media platform.
• Collaborate with colleagues to achieve sales target, improve customers’ satisfaction and maintain mart’s appearance.
• Develop and maintain and in-depth knowledge of products, promotions and offered services.
• Stay up-to-date on store policies, procedures and initiatives.
• Communicate effectively with customers, colleagues and management to resolve issues and improve customers’ satisfaction.
• Develop and maintain an in depth understanding of customers and implement proactive strategies to ensure continuous customers satisfaction.

Job Requirements

• Bachelor’s Degree or Higher National Diploma (HND) in any related discipline.
• 2-3 years in a customer facing role, preferably in retail.
• Fluency in English required; additional languages is an added advantage.
• Close proximity to the island.
• Excellent communication and interpersonal skills.
• Ability to juggle multiple priorities effectively and work under pressure.
• Keen attention to details.
• Professional appearance and demeanor required.
• Ability to work flexible hours, including evenings and the weekend.

Application Closing Date
29th January, 2025.

How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.