Customer Care Representative & Front Desk Officer at Oaklands Multispecialty Dental Care Clinic

Oaklands Multispecialty Dental Care Clinic, located in Owerri, Imo State, is dedicated to providing exceptional dental services that cater to all your dentistry needs. Renowned for its outstanding patient experience and top-notch dental professionals and staff, it has earned its reputation as the best dental clinic in Owerri. We are committed to offering cost-effective treatments and adhering to the highest standards of dental care, which includes exploring alternative approaches when necessary.

Title: Customer Care Representative & Front Desk Officer

Location: Imo

Job Type: Full Time

Role Description

• As the Customer Care Representative & Front Desk Officer, this full-time on-site role is located in Owerri Municipal and responsible for providing exceptional customer service at the front desk and on the phone. The ideal candidate will be responsible for

Key Responsibilities

• Greet and welcome patients and visitors.
• Answer and redirect incoming phone calls.
• Schedule appointments and manage patient flow.
• Maintain a tidy reception area.
• Administrative tasks such as filing and record keeping.
• Uphold patient confidentiality.
• Address patient inquiries with accuracy.

Qualifications

• Bachelor’s Degree / HND – Relevant work experience preferred but not required as training will be given.
• Excellent interpersonal skills, ability to multitask, and work effectively in a team.
• Excellent written and verbal communication skills, able to accurately document records.
• A meticulous approach to work and attention to detail is essential.
• An approachable, helpful, and welcoming demeanor combined with a passion for delivering high-quality patient care.
• Excellent computer skills, including proficiency in MS Office applications.
• Must possess the ability to work during extended hours, weekends, and holidays.

Requirements:

• Reside in Owerri, Imo State.
• Minimum education: Diploma or equivalent.
• 3+ years of experience in a customer-facing role.
• Outstanding communication skills.
• Ability to multitask efficiently.
• Professional attire and demeanor.
• Courteous and patient-centric attitude.
• Computer proficiency.
• Managing medical records.
• Scheduling appointments.
• Processing payments.
• Answering queries.
• Regularly liaising with other members of the medical team to deliver outstanding patient care while creating a welcoming environment for all our patients.

Salary
100,000 Naira per month.

Benefits:

• Health insurance benefits.
• Employee discounts on dental services.
• Training and development opportunities.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should forward their CV, Cover Letter, and relevant certificates to: [email protected] using the Job Title as the subject of the email.