Company Info

Mid sized business

1 to 50 Employees

SnappyExchange is a customer-focused digital trading platform that enables users to trade gift cards as well as purchase airtime, data, and pay bills.

SnappyExchange is a customer-focused digital trading platform that enables users to trade gift cards as well as purchase airtime, data, and pay bills. We prioritize providing a seamless, user-friendly experience through our mobile app and website to make digital transactions effortless for our customers.

Job Title: Customer Care Representative (Morning and Night Shift)

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

  • Manage incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Online customer management and ability to resolve issues.

Basic Requirements

  • BSc Degree / HND / OND.
  • 1 – 2 years work experience.
  • Gender: Female.
  • Age: 20-27 Years.

Salary

  • N100,000 monthly.

Application Closing Date
30th April, 2025.

How to Apply: Interested and qualified candidates should Click here to apply online

Note

  • Residence within Ikeja or places closer to Ikeja is a criteria.
  • Only short-listed candidates will be contacted for the interview