Customer Care, Retention Officer and Provider Admin Nurse at Prepaid Medicare Services HMO

Prepaid Medicare Services HMO is a leading Health Maintenance Organisation (HMO) and a major player in the Nigerian Health Insurance Industry with its Head Office in Abuja.

Job Title: Customer Care, Retention Officer and Provider Admin Nurse

Job Ref: CC/RO/PA-ABJ-05-25

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

• We seek competent, experienced and dedicated individuals.
• To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
• Modelling effective communication skills, must be knowledgeable about the products and services of Prepaid Medicare Services Ltd HMO.

Requirements

• Must be a certified Registered Nurse with 3 to 5 years clinical experience
• Must be willing to resume work minimum 7 days after interview.
• Must be willing to work 24 hours
• Knowledge of the operations of the National Health Insurance Authority (NHIA) and Health Maintenance Organization will be an added advantage
• Excellent customer relation skills
• Good communication/presentation skills (both oral and written)
• Ability to communicate effectively in both oral and written English language
• Must be a team player, able to build and maintain effective and collaborative sales and marketing network
• Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders

Required Skills:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
• Computer literate
• Attention to detail
• Professional development through participation in continuing education and professional Organizations.
• Good verbal and written communication skills
• Must be Conversant with the HMO processes and Maintenance
• Must also be good in Coordination, Listening, Scheduling and Teamwork
• Must possess good administrative skills
• Superior problem solving skills
• Ability to explain detailed instructions articulately and clearly
• Ability to analyse Information promptly
• Exceptional customer services skills
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Relevant product knowledge.

Application Closing Date
31st May, 2025.

How to Apply: Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title and Job Reference as the subject of the mail.