Customer Engagement Officer at Jobrole Consulting Limited

Jobrole Consulting Limited is a Talent Management Company that offers innovative talent and business solutions to drive performance and acceleration. Our focus is to develop and implement new ideas and strategies for Organizations to enhance their business processes and growth. The depth of our expertise is defined by a carefully selected pool of consultants who ensure that we continue to be the firm of choice to our growing list of discerning clienteles.

Job Title: Customer Engagement Officer

Location: Port Harcourt, Rivers

Employment Type: Full-time

Job Description

• Receive and attend to e-mails, telephone, and social media from customers for all inquiries on complaints, inquiries, products, services, etc.
• Actively market all products in the company portfolio.
• Ensure active & customer engagement to identify issues.
• Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
• Record inquiries, complaints, comments, etc. for resolution and audit purposes
• Route customer requests and complaints to other departments to treat, where necessary.
• Prioritize and oversee all customer tasks that are achieved/meet all deadlines within the required timeframe (FOLLOW-UP).
• To be clear and polite to customers at all times, accurately evaluating the nature of their inquiry and determining the appropriate action to take, ensuring that information and advice given is factually correct.

Requirement / Skills

• Minimum of Bachelor’s Degree or its equivalent in a reputable University or Polytechnic
• 3+ years relevant work experience.
• Problem-solving skills with excellent written and oral communication skills.
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across the team members
• Strong attention to detail, result-oriented and creative skills.

Application Closing Date
10th February, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using using the job title as the subject of the mail.