Customer Experience and Data Analyst – Telecommunication at Salesplat

Salesplat is a recruitment firm that specializes in identifying and recruiting high-quality candidates for organizations.

Job Title: Customer Experience and Data Analyst – Telecommunication

Location: Lagos (Hybrid)

Employment Type: Full-time

Job Summary

• A cutting-edge company is seeking a passionate Customer Experience & Data Analyst to join their team.
• The Customer Experience & Data Analyst will be responsible for dissecting customer journeys, uncovering insights that drive engagement, retention, and satisfaction.
• The ideal candidate should possess a deep understanding of data analysis, customer psychology, and the ability to transform complex data into actionable insights.
• The role involves collaborating across teams to improve customer experiences and drive meaningful business improvements.
• Background: Data Analysis, Customer Experience, Business Intelligence, Marketing Analytics, Customer Journey Mapping

Responsibilities

• Customer Journey Mapping: Map the end-to-end customer experience across all touchpoints, from acquisition to onboarding to retention. Identify points of friction and propose clear solutions.
• Data Analysis & Reporting: Dive into customer data to uncover trends and behaviors that affect engagement, retention, and churn. Build and maintain dashboards and reports that inform decisions across the company.
• Campaign & Experiment Design: Design experiments and engagement campaigns to test hypotheses about improving customer experience. Collaborate with relevant teams to implement them.
• Collaboration & Communication: Work cross-functionally with Product, Marketing, and Customer Support to translate insights into improvements. Communicate findings in a clear, non-technical way to enable action.
• Insight-Driven Improvements: Translate raw data into clear insights that lead to product and process improvements. Be the voice of the customer, backed by data.
• Cross-functional Collaboration: Collaborate closely with internal departments to ensure a comprehensive approach to customer experience and data-driven decision making.

Requirements

• 3+ years of experience in data analysis, business intelligence, or customer experience roles.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python, or Tableau).
• Strong analytical and critical thinking skills with the ability to connect the dots quickly.
• Experience creating and presenting reports to cross-functional teams.
• Proven track record of turning data insights into actionable improvements.
• Experience in business development with a focus on customer experience and data analysis.
• Strong communication and presentation skills, able to articulate complex data insights clearly and persuasively.
• Deep understanding of customer journey mapping and experience optimization.
• Ability to design and run experiments that drive meaningful business improvements.
• Passion for understanding customer behavior and translating data into strategic insights.

Benefits

• Salary: N10,000,000 Annually (Base)
• Performance Bonus.

Application Closing Date
19th May, 2025.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using “Customer Experience and Data Analyst” as the subject of the email.