Customer Experience and Social Media Manager at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

Job Title: Customer Experience and Social Media Manager

Location: Osun

Employment Type: Full-time

Job Summary

• We are seeking a proactive and customer-focused Customer Experience and Social Media Manager to join our team in Osogbo.
• This dual-role position requires someone who can effectively manage customer interactions and engagement while also handling our brand’s online presence.
• The ideal candidate is both people-oriented and digitally savvy, with strong communication and creative skills.

Key Responsibilities
Customer Experience Management:

• Serve as the primary point of contact for customer inquiries, feedback, and complaints across all communication channels (phone, email, social media).
• Ensure timely and professional resolution of customer issues to maintain high satisfaction levels.
• Monitor and evaluate customer feedback to identify trends and recommend improvements.
• Build strong relationships with customers to enhance loyalty and brand perception.
• Collaborate with internal teams to improve service delivery based on customer insights.

Social Media Management:

• Develop and execute social media strategies to enhance brand visibility and engagement.
• Manage content calendars and create engaging posts for platforms such as Instagram, Facebook, Twitter (X), and TikTok.
• Respond promptly to social media messages, comments, and inquiries.
• Monitor social media trends and competitor activity to keep our presence relevant.
• Track and report social media performance metrics and adjust strategies as needed.

Requirements

• Minimum of a Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 1–2 years of experience in customer service, social media management, or a related role.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in social media tools and platforms (e.g., Canva, Meta Business Suite, Hootsuite).
• Creative mindset with basic content creation skills (graphics, captions, short videos).
• Ability to work independently, stay organized, and manage multiple responsibilities.

Salary

• N100,000 per month.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CVs and cover letter to: [email protected] using the Job Title as the subject of the email.