Customer Experience Executive at Eclat Human Resources Consulting Limited

Company Info

Eclat Human Resources Consulting Limited is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build ECLAT HUMAN RESOURCE CONSULTING serving clients across the nation.

Title: Customer Experience Executive

Location: Abuja

Responsibilities

The ideal candidate will (but is not limited to):

  • Coordinate effective professional communication with external parties such as clients, consultants, etc.
  • Deliver a comprehensive service to enquiring customers.
  • Delegate certain customer inquiries to specific teams.
  • Display leadership in client hospitality which exemplifies excellent customer service.
  • Create a positive atmosphere for guest relations.
  • Develop feedback surveys.
  • Develop business proposals for prospective clients.
  • Developing easy and modern means of reporting in form of templates.
  • Maintain and managing technical files and records in an organized manner.
  • Provide services that are above and beyond for customer satisfaction and retention.
  • provide guidance, feedback, and individual coaching when needed.
  • Manage a large number of incoming calls and emails in a polite and friendly manner.
  • Manage customer accounts.
  • Keep records of customer interaction and details of actions taken.
  • Generate sales leads, and building sustainable relationships where necessary.

Requirements

  • Bachelor’s Degree in Business Management, Communication or a related field.
  • 2-3 years relevant work experience as Customer Service Manager or similar role.
  • Expert level in written and verbal communication skills.
  • High level of integrity, professionalism, innovation, and creativity.
  • Preferably Female for Gender balance.

Required Competencies:

  • Excellent communication and interpersonal and relationship-building skills.
  • Must be able to maintain the confidentiality of the business and other matters.
  • Exceptional time management and organizational skills.
  • Accuracy and keen attention to detail.
  • Good organization and time management skills.
  • Proficient in Microsoft Office.
  • Ability to liaise and communicate with clients directly.
  • Computer literacy in order to type up reports, results and details of customer interaction.
  • A thorough knowledge of the product or service the company they work for is offering.
  • Administrative skills.
  • Well-presented and professional appearance.
  • Strong written and verbal communication skills.
  • Comfortable multi-tasking and prioritizing tasks without guidance.

Salary
NGN50,000 – NGN100,000 / Month.

Deadline: 30th March, 2023.

How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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