Company Info
Eclat Human Resources Consulting Limited is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build ECLAT HUMAN RESOURCE CONSULTING serving clients across the nation.
Title: Customer Experience Executive
Location: Abuja
Responsibilities
The ideal candidate will (but is not limited to):
- Coordinate effective professional communication with external parties such as clients, consultants, etc.
- Deliver a comprehensive service to enquiring customers.
- Delegate certain customer inquiries to specific teams.
- Display leadership in client hospitality which exemplifies excellent customer service.
- Create a positive atmosphere for guest relations.
- Develop feedback surveys.
- Develop business proposals for prospective clients.
- Developing easy and modern means of reporting in form of templates.
- Maintain and managing technical files and records in an organized manner.
- Provide services that are above and beyond for customer satisfaction and retention.
- provide guidance, feedback, and individual coaching when needed.
- Manage a large number of incoming calls and emails in a polite and friendly manner.
- Manage customer accounts.
- Keep records of customer interaction and details of actions taken.
- Generate sales leads, and building sustainable relationships where necessary.
Requirements
- Bachelor’s Degree in Business Management, Communication or a related field.
- 2-3 years relevant work experience as Customer Service Manager or similar role.
- Expert level in written and verbal communication skills.
- High level of integrity, professionalism, innovation, and creativity.
- Preferably Female for Gender balance.
Required Competencies:
- Excellent communication and interpersonal and relationship-building skills.
- Must be able to maintain the confidentiality of the business and other matters.
- Exceptional time management and organizational skills.
- Accuracy and keen attention to detail.
- Good organization and time management skills.
- Proficient in Microsoft Office.
- Ability to liaise and communicate with clients directly.
- Computer literacy in order to type up reports, results and details of customer interaction.
- A thorough knowledge of the product or service the company they work for is offering.
- Administrative skills.
- Well-presented and professional appearance.
- Strong written and verbal communication skills.
- Comfortable multi-tasking and prioritizing tasks without guidance.
Salary
NGN50,000 – NGN100,000 / Month.
Deadline: 30th March, 2023.
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.
Note: Only shortlisted candidates will be contacted.