Customer Experience Executive at Sterling Bank Plc

Sterling Bank Plc is a full-service national commercial bank in Nigeria, offering a wide range of financial services, including retail, corporate, and investment banking. Known for its innovative approach, the bank focuses on key sectors such as health, education, agriculture, renewable energy, and transportation (H.E.A.R.T). With a strong digital presence and customer-centric solutions, Sterling Bank continues to drive financial inclusion and sustainable growth.

Job Title: Customer Experience Executive

Location: Lagos

Job Description

• We are seeking a dynamic and customer-focused Customer Experience Representative to join our team. The ideal candidate will be responsible for handling customer interactions, resolving inquiries, and ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and update databases.
• Collaborate with other departments to enhance service delivery.

Qualifications & Requirements

• Minimum of Ordinary National Diploma (OND).
• Must be 23 years old or below.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer proficiency.

Application Closing Date
7th April, 2025.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.