Customer Experience Executive at Sterling Hold Company – 3 Openings

Sterling Hold Company is a leading Nigerian financial institution recognized for its innovation, customer-centric approach, and commitment to impactful banking. With a strong presence across various sectors including retail, digital, and corporate banking, the institution continues to drive financial inclusion and support sustainable development. It is known for its agile workforce, technology-driven solutions, and forward-thinking culture that fosters growth and excellence in service delivery.

Job Title: Customer Experience Executive

Locations: Calabar, Cross River and Ikeja & Ajah – Lagos

Job Summary

• The Customer Experience Executive is responsible for providing excellent service and support to customers across various touchpoints.
• The ideal candidate is young, vibrant, and passionate about delivering value and satisfaction to customers. This role is suited for individuals with strong communication skills, a positive attitude, and a willingness to learn.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Provide accurate, valid, and complete information to customers using the right tools and channels.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Ordinary National Diploma (OND) in any discipline (maximum).
• Must be 23 years old or younger at the time of application.
• Excellent communication and interpersonal skills.
• Basic computer literacy and familiarity with Microsoft Office tools.

Salary

• N120,000 – N150,000 Monthly.

Application Closing Date
24th May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.