Customer Experience Officer at The Tulips n Lilies Confectionery (TLC)

The Tulips n Lilies Confectionery (TLC) Bakery is a leading bakery in Ibadan famous for our exceptional delivery of exquisite confectionery, ranging from cakes to treats and everything in between. We set out to exceed the expectations of our diverse clientele by taking their needs and desires into consideration. We are here to make your memorable moments delicious, whether it’s a once-in-a-lifetime event or an everyday gathering with friends and family.Our cakes which come in both daring and simple designs, as well as our desserts have graced all manner of occasions. We are committed to upholding our core values of integrity, care and excellence with every order.

Job Title: Customer Experience Officer

Location: Bodija, Oyo

Employment Type: Full-time

Expected Start Date: 26th February, 2025

Job Description

• The customer experience officer is the first point of contact.
• S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
• S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing calendars and organizing meetings and appointments.
• Daily time management.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Take accurate and comprehensive notes at meetings.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• A matured and smart candidate with a minimum of a B.Sc qualification.
• 2-3 years experience in a similar role.
• Experience: customer service: 2 years (Required)
• She/He should be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, PowerPoint).
• Has great ability to multi-task.
• Speaks the english language fluently.
• Excellent communication skills.
• Good customer service skills, has attention to details, ability to lead teams to success.
• Has strong conflict management skills.
• Critical thinking and problem-solving skills, excellent time management skills and record management skills.
• Must be living in close proximity to the bakery.

Salary
N70,000 – N100,000 monthly.

Benefits:

• 23 workdays in a month.
• 2 days free in a week.
• HMO
• Salary increase every 12 months.

Application Closing Date
21st February, 2025.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.