Customer Experience/Sales Representative at SKIN101 CENTER

The flagship SKIN101 CENTER is a full spectrum cosmetic medical and surgical facility with a medical spa, dermatology clinic, plastic surgery unit and training centres all under one roof.

Job Title: Customer Experience/Sales Representative

Location: Lagos

Employment Type: Full-time

Job Description

• We seek to hire a creative and resourceful individual as a Customer Experience and Sales Representative. The role will involve being a devoted brand advocate for SKIN101 Clinic Limited.
• The job holder will develop, maintain, and build upon foundational relationships with customers to enable quality delivery of services.
• The candidate will guide and generate conversations to facilitate the achievement of customer business objectives.

Responsibilities

• Manage all incoming phone calls, emails, and messages across different platforms.
• Identify and assess customers’ needs to achieve satisfaction.
• Identify prospective customers and generate sales leads.
• Build sustainable relationships and trust with customers through open and interactive conversations.
• Present, promote, and sell products and services to existing and prospective customers.
• Provide accurate, valid, and complete information using the right methods.
• Handle customer complaints, and provide appropriate solutions and alternatives within time limits.
• Follow communication guidelines, procedures, and policies.
• Keep record of customers interaction and processes.
• Emphasize the features of products to highlight how they solve customer problems.

Qualifications

• Minimum of Bachelor’s degree in Communication or any relevant field.
• Minimum of 2-3 years of experience.
• Genuine interest in the beauty industry
• Strong written and verbal communication skills
• Customer-centric and result-oriented
• Excellent organizational skills and keen attention to detail.
• Ability to perform well in a fast-paced work environment.
• Excellent selling and negotiation skills.

Salary

• N200,000 – N250,000 / Month.

Application Closing Date
31st December, 2024.

How to Apply: Interested and Qualified candidates should send CVs to: [email protected] using the Job Title as the subject of the email.